Maintenance & Support

Software Maintenance and Support

Software maintenance and support after launch: updates, monitoring, security patches, and issue resolution so your website or app stays reliable.

Capabilities

What we cover

Reproduce, patch, and verify issues without breaking other flows.

Framework, plugin, and server-side updates with rollback plans.

Caching, queries, assets, and Core Web Vitals improvements.

Uptime checks, alerts, and incident response coordination.

Why artifycode

Priority Bug FixesSecurity UpdatesPerformance ChecksBackup Oversight

Scheduled updates and clear SLAs beat emergency-only firefighting.

Patches, dependency updates, and access reviews on a cadence.

We catch slowdowns early — before users complain.

Support from people who understand your codebase and business.

Where it fits

Keep content platforms, forms, and dependencies reviewed and maintained.

Monitor storefront updates and key shopping flows as platforms and integrations change.

Triage issues, maintain dependencies, and plan improvements for products already in use.

Start with a practical review to understand the system and prioritise support work.

In the engagement

Code, hosting, access, and known issues reviewed before support starts.

What is included, how to reach the team, and what sits outside the plan.

Updates, fixes, and checks on the schedule you chose.

What changed, what was verified, and what should be looked at next.

01
Review the Product
Understand the codebase, hosting, access, dependencies, backups, and known issues.
02
Agree Priorities
Define the support scope, communication route, and work that should be addressed first.
03
Maintain & Resolve
Handle agreed updates, fixes, monitoring tasks, and small improvements with change visibility.
04
Verify & Report
Check affected workflows after changes and share completed work and follow-up recommendations.

Yes, subject to an initial review of the codebase, hosting, dependencies, and access. The review helps us understand what support is appropriate.
Scope can include updates, bug fixes, monitoring, performance checks, or backups. We agree on included work and response expectations before support begins.
Urgent response depends on the support arrangement and agreed availability. We define escalation and response expectations as part of the service scope.